The electronic retail shopping today is nothing like it was five years ago, and it is unrecognizable from ecommerce at ten years ago. Even though many online shoppers have been doing business on the web for years, the types of transactions, expectations of quality, and on-site behaviors have all changed dramatically. Consumers do not go online just to make a purchase. They go online to browse, compare, and explore. In other words, they go shopping.
First a few statistics. During the 2010 holiday season, online shopping reportedly spiked up 13% year-over-year.
- That is compared to a 5.7% reported overall increase in shopping, which indicates the growing importance of the online medium. At the same time, a recent Limelight Networks study found that 65% of survey respondents claimed to have been shopping online for more than five years.
- This history of on-line shopping appears to show that established online shoppers are doing more of their transactions on the web, even as new online shoppers are only now discovering the web’s advantages. In other words, growth is coming from both a larger sample of consumers. Javelin Strategy and Research predicts the percentage of US consumers shopping online will increase to 78% by 2014—and from greater usage among existing shoppers.
- Still, revenue from online shopping is only a fraction of retail revenue overall. In 2010, holiday online sales rang in at $32.6 billion according to comScore, while the National Retail Federation reports that retail as a whole topped out at $462 billion in revenue. That means that there is a lot of room for growth in the online space, and, given current growth rates, it also means we could see a big shift in proportional shopping across the retail landscape. As important as etail is today, its relative impact on the retail sector, including purchases made both online and offline, will increase exponentially in the coming years.
There are three major trends to watch in the growth of online retail:
- The use of video in online marketing and sales,
- The growing importance of mobility, and
- An increasing emphasis on personalized shopping experiences.
With each of these trends, the impact is not just a matter of a particular behavior spreading to a larger group of people. More tomorrow.

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